Complaints Procedure
Easy Sold is a property buying company which provides excellent service provision to their customers. We understand however that on occasions, things can go wrong and mistakes can happen.
With Easy Sold being regulated by the Property Ombudsman that is approved by trades and standards we operate a complaints handling procedure which is in accordance with our regulatory provisions and subsequently our ethics and standards.
Easy Sold is fully committed to providing the best quality property service provision to clients in the quick house sale industry.
We understand there will be times where mistakes may occur and therefore we will deal with this complaint quickly and efficiently. Easy Sold never ignores complaints, and the majority of times it’s these complaints which can help us improve our products and property buyer service provision. If you feel that Easy Sold or one of its employees have made a mistake or if you have found something which is not acceptable please endeavour to let us know.
How to Make a Complaint
If you need to make a complaint, the address for correspondence is:
Mr James Chittenden – Managing Director,
Easy Sold,
6 Mill Road,
Good Easter,
Chelmsford,
Essex
CM1 4RP
Even if you have already made your complaint verbally to a representative of Easy Sold, you will still need to issue your complaint in writing.
Once Easy Sold receives your written complaint, they will contact you within 7 working days. The case manager at Easy Sold will present their understanding of the complaint and provide their findings and ask you for any further comments.
Within 21 days of receipt from your initial written complaint to Easy Sold, we clearly state the conclusion to the investigations and confirm what actions (if any) have been taken.
If you are not happy with the conclusion or to the way the complaint has been handled you are completely entitled to take this further through the property Ombudsman.
If you are a customer / general public:
The Property Ombudsman
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333306
www.ombudsman-services.org
